Frequently Asked Questions

Answers to the questions we hear most about delivery, sizing, returns and orders. Can't find what you need? Message us on WhatsApp at +44 7424 561863 or email info@razruya.com.

Delivery and shipping

Which countries do you deliver to?

We deliver to the United Kingdom, the United States, Canada, Saudi Arabia, the United Arab Emirates, Australia, New Zealand, Hong Kong, Japan, Mauritius and these European countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, the Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and Switzerland. If your country isn't listed, contact us and we'll do our best to help.

How much does shipping cost?

Shipping is free to the UK, the USA, Canada, Saudi Arabia and the UAE. Orders to Europe, Australia, New Zealand, Hong Kong, Japan and Mauritius have a flat shipping rate of £20.

How long does delivery take?

Every outfit is made to order. UK orders are typically delivered within 10–15 business days, and orders to all other countries within 15–20 business days, counted from the day you place your order and including stitching time. Customs checks can occasionally add a few days.

Will I have to pay customs duties or import taxes?

Orders shipped outside the UK may be subject to import duties and taxes, which vary by country. If you'd like guidance for your country, contact us before you order.

How can I track my order?

When your order ships, we email you a confirmation with a tracking number. You can track it on our website or on the courier's website.

Bespoke sizing and stitching

Are your outfits made to order?

Yes. Raz Ruya is a bespoke brand: nothing is taken off a shelf. After you order, we source your outfit and our tailors stitch it to your size or your own measurements, with details such as modesty lining, sleeves and shirt length finished for you. Shirt length varies by design and depends on your height.

What sizes do you offer?

Our standard sizes are XS, S, M, L and XL (UK 8 to 20). They are a starting point for your convenience; check the measurements in our size chart before you order.

Can I order a custom size?

Yes. Choose Custom Size on the product page and enter your measurements, such as bust, waist, hips, shoulder, sleeve, length and your height. There is no extra charge for customisation, and we're happy to help you measure on WhatsApp.

Are the designer outfits original?

Yes. Outfits listed under a designer's name, such as Maria B, Afrozeh, Akbar Aslam or Hussain Rehar, are original pieces from that designer's collection, tailored to your measurements. REVIVE by Raz Ruya is our own label of designer-inspired designs; REVIVE outfits are not made by or affiliated with any other designer and are always labelled REVIVE.

Orders, returns and cancellations

Can I return or exchange my order?

Because every outfit is made to order for you, we can't accept returns or exchanges for a change of mind, or for size or fit when the outfit was made to the size or measurements you gave us. If you'd like the fit adjusted, we can usually alter it for a fee. If your outfit arrives faulty, damaged or not as ordered, we'll repair, alter or remake it at our cost, or refund you if we can't put it right. Please tell us within 48 hours of delivery if you can. Your statutory rights are not affected. Full details are in our refund policy.

Can I cancel my order?

Yes, free of charge, until we start sourcing or stitching your outfit, so contact us as soon as possible. Once work has begun, the outfit is being made for you and the order can't be cancelled.

About Raz Ruya

Which designers can I shop at Raz Ruya?

We offer Pakistani formal, wedding and party wear from Afrozeh, AIK Atelier, Akbar Aslam, Crimson x Saira Shakira, Elaf, Élan, Faiza Saqlain, Gulaal, Hussain Rehar, Inara, Jazmin, Kanwal Malik, Maria B, Mushq, Republic Womenswear, Saffron, Saira Rizwan, Sardinia, Soraya and Zarposh, plus our own label, REVIVE by Raz Ruya.

How can I contact Raz Ruya?

Email us at info@razruya.com or message us on WhatsApp at +44 7424 561863. Raz Ruya Ltd is registered at 5/2, 8 Cranston Street, Glasgow, G3 8GG, United Kingdom.